Return Policy

Amanah Jewelry provides a 14-day return window after delivery, meaning you have 14 days from the date your order is marked as delivered to request a return.

To qualify for a return, items must be unused, unworn, with original tags attached, and returned in their original packaging. Proof of purchase is required for all returns.

How to Request a Return

To request a return, please contact us at info@amanahjewelry.com within the 14-day return window. If your return request is approved, we will provide return authorization instructions. Returns sent without prior authorization will be refused and returned to the sender.

Please Note

• All return shipping costs are the responsibility of the customer, unless the return is due to our error.
• International return shipping fees are non-refundable.
• Additional details are available in our Terms and Conditions.

Damages, Defects & Incorrect Items

Customers are required to inspect their order immediately upon delivery. Any claims regarding defective, damaged, incorrect, or incomplete items must be reported within 48 hours of delivery and no later than 30 days from the date the item is received.

Required Documentation

To proceed with any claim, customers must provide clear photo and/or video evidence, including the product, the delivery note with the tracking number, and where relevant an unboxing video showing the unopened parcel and the full unboxing process. Failure to provide sufficient documentation may delay or affect the outcome of a claim.

Lost Parcels

If a shipment shows no tracking updates for 30 consecutive days, it will be considered lost in transit. In such cases, Amanah Jewelry will offer a reshipment, subject to verification and approval.

Exceptions / Non-Returnable Items

• Custom-made or personalized items.
• Personal care and hygiene products.
• Sale items and gift cards.

Please contact us before purchasing if you are unsure whether an item is eligible for return.

Exchanges

We do not offer direct exchanges. To receive a different item, the original item must be returned (subject to approval). A new order must be placed separately.

Refunds

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are processed to the original payment method within 7–14 business days after inspection. Original shipping fees are non-refundable.

For return-related inquiries, please contact info@amanahjewelry.com